Question 1

Linen/towels and cleaning costs

Accepted Answer

The total price includes a towel package per person. If you book a stay for longer than 1 week, an extra  linen change is included in your stay. If you would like to plan another extra additional change, this can be done at an additional cost.

You are required to pay the cleaning costs with every stay. If you wish an interim cleaning, this is possible at an additional cost. You can book this interim cleaning in advance or add it later

The cleanings costs are €275,00

Question 2

Check-in and Check-out times

Accepted Answer

Arrival time on day of stay is between 4:00 PM and 10:00 PM. We make sure that you are welcomed in the villa and that you are shown the way.

In case of early departure or late arrival, no refund of part of the amount can be claimed

We ask you to leave the house at 10:00. You consult with the host on site when this takes place and together you check the house for damage and defects.

Question 3

Is it possible to have my preferred dates in option?

Accepted Answer

Yes, it is possible to have your preferred dates in option. If your dates are available we can make an option, we keep your dates reserved for 5 days for you. Send us a request by mail.

Question 4

Are events and other kind of parties allowed?

Accepted Answer

We do not allow events at our location, but you can always send us a request to consider it in combination with our own event planner.

Question 5

What are the house rules?

Accepted Answer

• Not cause disturbances to neighbours or host loud parties.

• Groups of individuals under the age of 25 are not allowed.

• The number of persons may not exceed the number stated in the reservation confirmation.

• Visitors for a day are welcome but must be notified to the landlord or responsible person in advance. Overnight stays are not allowed unless otherwise agreed with the owner.

• Smoking is not allowed indoors.

• Starting fires is not allowed both inside and outside the house.

• The barbecue can be used. The fire must be extinguished after use, and please be aware that the grill and ashes should be cleaned.

• Music is allowed but consider the environment and neighbours. Music must be kept at a low volume after 11:00 PM.

• Glassware is not allowed in the pool area.

• Making copies of the keys to the rented property is strictly prohibited.

Question 6

What is the cancellation policy

Accepted Answer

You must take out cancellation and/or travel insurance yourself
Reservations can be canceled through communication by email with the following cancellation charges:

Free cancellation within 8 days after making a reservation.

• 30% of the total rental amount if cancelled after 8 days from the reservation up to 8 weeks before the arrival date.

• 50% of the total rental amount if cancelled from 8 weeks before the arrival date up to 4 weeks before the arrival date.

• 100% of the total rental amount if cancelled within 4 weeks prior to the arrival date.

Question 7

Confirmation

Accepted Answer

Your booking is final when 50% of the total rent has been received. The remaining 50% must be paid 8 weeks before your arrival date

For bookings made less than 8 weeks in advance, the entire amount must of course be transferred in one go.

Question 8

What are the supplies for kids?

Accepted Answer

Our accommodation is child-friendly. We also want your children to have a fantastic holiday. Our villas are equipped with;
- a baby cot
- high babychairs
- children's cutlery
- child safety locks on the gates of the terraces. (azure)

Question 9

What is the nearest Airport and driving distance?

Accepted Answer

The nearest Airport is Girona Airport. It is approximately 25 min. drive to the villas. But it is also possible to fly on Barcelona Airport.

You want to go with your own car? That is absolutely possible.

From:
Utrecht (NL) - 1440 KM
Paris (FR) - 975 KM

Question 10

Are the villas close to each other?

Accepted Answer

The villas are located on one big plot. They are separated from each other and have their one private space. For groups we can take care for a connection of both villas.

Question 11

Are pets allowed?

Accepted Answer

No, we unfortunately do not accept pets in our villas.

Question 12

Do you have rental licenses?

Accepted Answer

Yes we have licenses for our villas, ESFCTU00001701700010492800000000000000HUTG-068451-659 
(temporary NRA)

Question 13

Do the villas have a washing machine and ironing equipment?

Accepted Answer

Yes, each villa has its own washing machine, drying rack, cordless vacuum cleaner, iron and ironing board,

Question 14

About Zazu

Accepted Answer

We are Roderick and Lynette and we made these villas ourselves as they are now. We are a private landlord.

Question 15

What is the distance to supermarkets, beach etc.?

Accepted Answer

Zazu is located in the mountain of Mas Nou at Platja d'Aro. If you go down the mountain you are directly in Platja d'Aro where you will find every supermarket you need. There are a lot of bakery's, supermarkets, shops and restaurants. Within a +/- 8 minute drive you are in the centre of this place.

Beach - 4,4 km 
Centre - 3,9 km

Question 16

Is the pool heated?

Accepted Answer

The pool of Villa Serenity can be heated. This in optional and can be heated for €20,00 a day. 
The pool of villa Azure can not be heated

Question 17

Is there a private parking?

Accepted Answer

Yes, there is a private parking in front of the villa. Every villa has its own carport and place for several cars.

The parking is private.

Question 18

What is the deposit?

Accepted Answer

The deposit is €1000.00 and must be paid in advance with your booking. You will receive the amount back into your account within 7 days after departure.

Question 19

the property is secured?

Accepted Answer

There are security cameras at the entrance gate. These have no view of the private areas of the holiday villas and are only intended for uninvited guests.

Question 20

Do we need a car?

Accepted Answer

Yes, we reccomand to have a car. The hill can be very steep. We have a private parking in front of the villa

Question 21

Can the beds be separated?

Accepted Answer

Yes, in villa azure there are 2 bedrooms where the beds can be seperated to 2 single beds. And in villa Serenity there are 3 bedrooms where the beds can be separated to 2 single beds.

Question 22

Is there is soap and shower gel available at the villa?

Accepted Answer

Yes, we have showergel and shampoo from Rituals available at the bathrooms

Question 23

is it possible to charge electric vehicles?

Accepted Answer

No it is not possible and allowed to charge electric vehicles

Contactinformation

Adress
Mas Nou, Platja d'Aro
Call or Whatsapp Us
+34 623559059
Email
info@zazuvillas.com

Contact us

Contact us

Veelgestelde vragen

Linen/towels and cleaning costs

Check-in and Check-out times

Is it possible to have my preferred dates in option?

Are events and other kind of parties allowed?

What are the house rules?

What is the cancellation policy

Confirmation

What are the supplies for kids?

What is the nearest Airport and driving distance?

Are the villas close to each other?

Are pets allowed?

Do you have rental licenses?

Do the villas have a washing machine and ironing equipment?

About Zazu

What is the distance to supermarkets, beach etc.?

Is the pool heated?

Is there a private parking?

What is the deposit?

the property is secured?

Do we need a car?

Can the beds be separated?

Is there is soap and shower gel available at the villa?

is it possible to charge electric vehicles?

BE OUR GUEST

Contactinformation Adress Mas Nou, Platja d'Aro Call or Whatsapp Us +34 623559059 Email info@zazuvillas.com

Contact us

Contact us

Veelgestelde vragen

Linen/towels and cleaning costs

Check-in and Check-out times

Is it possible to have my preferred dates in option?

Are events and other kind of parties allowed?

What are the house rules?

What is the cancellation policy

Confirmation

What are the supplies for kids?

What is the nearest Airport and driving distance?

Are the villas close to each other?

Are pets allowed?

Do you have rental licenses?

Do the villas have a washing machine and ironing equipment?

About Zazu

What is the distance to supermarkets, beach etc.?

Is the pool heated?

Is there a private parking?

What is the deposit?

the property is secured?

Do we need a car?

Can the beds be separated?

Is there is soap and shower gel available at the villa?

is it possible to charge electric vehicles?

BE OUR GUEST

Contactinformation

Adress
Mas Nou, Platja d'Aro
Call or Whatsapp Us
+34 623559059
Email
info@zazuvillas.com